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The 4P’s club of IIPM Chandigarh conducted a seminar on: “Direct interactive marketing” on 28th Jan, 2011. The guest speakers were Mr. Gurneet Soni Head – Post Paid Sales-AIRCEL and Mr. Ankur Bhanot, Marketing Manager-DELL who have more than 8 years of experience in direct marketing.
The session began with brief introduction on what direct marketing is about and how important it is to become a successful direct and interactive marketer.
Mr. Ankur Bhanot stressed on how Direct interactive combines expertise in sales, marketing, and new media technology to offer innovative solutions to assist the customers and successfully meeting the business objectives.
He further explained the direct marketing model being used in DELL and how DELL has evolved in the Indian market. The direct marketing discipline has undergone a sea change. A wave of new technologies and tactics are providing marketers the ability to deliver highly targeted marketing programs that drive customer acquisition, retention, and penetration. Various interactive marketing tools and strategies, such as targeted Web marketing, e-mail direct marketing, and online customer behavior analysis, wherein these marketing tools promise to deliver superior performance and more measurable business impact than traditional marketing. These interactive marketing technologies offer two major benefits to sales and marketing executives: 1) improved marketing economies; and 2) the ability to profit from a better understanding of customer buying behavior. As a result, businesses will allocate more marketing resources to these highly targeted and personalized direct marketing programs.
Mr. Gurneet Soni focussed on direct marketing in transition wherein he explained how direct marketing programs have offered better targeting, greater personalization, and more efficient use of marketing dollars. Most businesses will compete on the basis of customer relationships and personalized marketing approaches. The ongoing challenge to business is deciding how fast to change. To maintain market leadership, sales and marketing executives must struggle to balance the risks of experimenting with unproven marketing tools and new customer behaviors against the cost of missing out on a significant business innovation or new customer trend.
Porf. Amit Baruah threw light on how in the long term, successful interactive direct marketing will require a different set of management skills and disciplines. Sales and marketing leaders need to develop an understanding of which tools and tactics have demonstrated the greatest business impact in their industry and a much clearer vision of customers based on how they will most likely buy in the future.
The speakers concluded that businesses that struggle to incorporate these leading-edge interactive direct marketing technologies into their sales and marketing mix now will learn how to improve the productivity and targeting of their sales and marketing systems. Leaders will actively anticipate change and fine-tune their sales and marketing mix as an ongoing discipline. This will involve constantly testing new tools and taking measure of changing customer buying behavior. To do so, one must understand the wide variety of interactive direct marketing tools and tactics, test their performance, and assemble the best possible combination of new and old marketing tools to meet the needs of their customers and maximize sales growth.
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